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Lokomo Systems offers a unique software suite that gives Service
Managers and IT Managers control over the operation of
server-based services. The solution can be installed in an
existing data center environment to vastly increase the efficiency
of service delivery and release management activities.
The Lokomo solution enables time and cost savings in the range of
80-90%. This is a result from structured processes, streamlined
workflow, reduced manual labor and eliminated firefighting. Lokomo
Servicenter is an important tool for all server-based data centers
whether it operates as an internal or external sourcing partner to
its clients.
Managing IT services is not easy and it is getting worse. Services
used to be produced in monolithic data center environments but
nowadays Service Managers and IT Managers must cope with numerous
of fast-changing, complex and multi-tiered services. These operate
on a heterogeneous and rich data center environment with numerous
of servers, routers, load balancers, firewalls, storage devices
etc. The result is lack of visibility and limited control, which
in turn makes it difficult to measure and manage Service Levels
and Operational Level Agreements (SLA/OLA). This complexity
complicates calculation of cost and capacity per service, which is
crucial input for profitability and utilization measurements.
Other unwanted effects are longer and longer time-to-market and
ever increasing costs.
Lokomo Servicenter addresses the key issues of service
management:
Maintaining visibility, control and quality throughout the whole
service life cycle. Lokomo Servicenter makes this possible by
providing service-centricity, process support and automation.
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Service-centricity means that the Lokomo solution is structured around
the service rather than the underlying equipment. Every single
action is taken with a service perspective in mind. Even the
smallest change often has a cascading effect on numerous of
components in the data center. Lokomo Servicenter has a unique
design to handle such complexity. Information is collected,
organized and aggregated per service in order to facilitate
decision-making. For instance it is possible to view the
accumulated cost level of each service and see
capacity-related data per service, rather than per server.
Increased resource utilization and efficient
SLA/OLA-monitoring are examples of easily achieved benefits
from this approach. Through service-centricity Servicenter
provides a high degree of visibility, which is otherwise very
difficult to achieve in a complex production environment.
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The process support
in Lokomo Servicenter provides a way to organize all
release management and service delivery activities. All
personnel involved get assistance on what to do and when. This
ensures that information flow is streamlined and mistakes are
avoided, increasing service quality. Roles can be assigned to
different persons or groups of persons and the roles can be
mapped to certain functions and privileges. Hence, the
workflow support can be adapted to each organization and
business.
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Automation is provided for deployment, operation, optimization
and withdrawal tasks. Lokomo Servicenter automates tasks,
monitors their execution and provides central control. This is
done in an automation framework that ensures that tasks are
carried out correctly in each context. Manual work can be
minimized, resulting in shorter lead-time and higher quality.
Service Managers, IT Managers and other decision makers get
increased control over cost and quality with Lokomo
Servicenter. In addition they are provided with efficient tools to
calculate various financial and capacity aspects, such as the
deployment cost for a complete service or the cost to increase
performance for a given service. Other users that benefit from
Lokomo Servicenter are application developers, installation
personnel and operational staff when they perform change and
release management work triggered by service management.
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